The Age
of Disruption

The Age of Disruption has been unleashing dramatic shifts
in needs and behaviours
since the Great Recession of 2008-9.

While economic in nature, the recession had significant and lasting impact beyond the numbers.

FOR EMPLOYEES

  • A severe uptick in job and employment insecurity
  • Less loyalty, engagement and trust
  • Loss of mental and physical health 

FOR CUSTOMERS

  • A variety of new definitions of value 
  • An aggressive search for alternatives
  • A decline in loyalty and trust that changed the relationship dynamic

Leadership responded with a shift from command and control to an adaptive management style. Focus shifted from financials and efficiency to transparency and ethical practices because employees and customers ranked both as high as quality.

SIG Responded With Our Own Shift

As business focus shifted from retention to engagement of employees and from transaction to relationship with customers we built the first generation human-centric planning and operating system for disruptive change. 

We engaged employees and customers in collaborative “real time” research for rapid insight into needs and behaviours. Management intensives were designed for agile, responsive solutions.

Then came the COVID-19 Pandemic and…

A Dramatic Shift from Economic to Personal/Health Disruption

FOR EMPLOYEES

  • The toll on health and well-being shifted attitudes to a me-centered focus on work, life and careers.
  • Job changes, quiet quitting and early retirements disrupted the workplace. It was their turn to explore alternatives
  • Purpose, meaningful work and work/life balance took on significant importance.
 

FOR CUSTOMERS

  • The rise of the pivot, a reordering of priorities and a focus on adapting or transforming caused significant added uncertainty
  • A perfect storm of health, social and economic disruption meant less clarity and no playbook to follow
  • Continual change management become the norm as leaders scrambled to adjust to the “new world” of business
 

As relationships with employees and customers became strained and frayed leaders shifted to transformative leadership. Hybrid workplaces, a focus on wellness, flexibility and empathy were key to battling the uncertainty that gripped organizations.

Yet, management knew it was not enough. In two global surveys, one at the beginning of the pandemic and the other in its dying days, CEOs had two fundamental concerns;

In the beginning they knew their business needed to change but the right model was still an unknown.

By the end of the pandemic CEOs knew if their business did not change it would not survive beyond 10 years.

The uncertainty and stress was intense.

But there was something else too. 

While the struggle was hard, the emerging resilience of people was profound. They adapted, found new ways to work and serve. The very best of human nature rose to the challenge. 

CEOs saw it too. They saw opportunity in supporting and fueling their employee and customer’s human nature.

To meet this new opportunity, CEOs had two questions to answer

What does it mean to be essential to our employees and customers?

What does it take to be meaningfully differentiated from our competitors?

Enter SIG’s Next Generation Planning & Operating System

To answer these two fundamental questions we developed the Performance Ecosystem, a new operating system and business model for the Age of Disruption

The Performance Ecosystem has three interconnected zones of interdependent relationships; Talent, Culture of Things and Customers.

Each network relies on the others for growth and success. Leaders disrupt the disruption when they focus on the inter-dependence of each zone’s performance and growth.

The Performance Ecosystem will become your company, division, department or team’s unfair advantage. Here’s why. 

All organizations, including your competitors have one but, very few are aware or know how to use it, creating significant competitive advantage for you. 

Business as a Performance Venue

Great performances are big business. Ask Taylor Swift. Or The Rolling Stones. 

Mick Jagger famously took control of the business of The Rolling Stones and redefined concert tours and the concert experience for fans.  

Over decades of iteration and experimentation Jagger designed a performance ecosystem that elevated the music experience for the crowds of customers, unlocked the performance potential for each member of the band and accelerated the sales growth of the band. 

The result has been several of the highest grossing tours of all time, a unique ability to fill huge stadiums and continual relevance that now stretches into the band’s seventh decade. 

The Performance Ecosystem answers the two fundamental questions of essentialness and meaningful differentiation by creating a venue of your company, division, department or team on which your employees give their best performance, every day. 

Your business will be a venue so meaningfully different, respected and revered that it is the first choice for employees and customers.

Transform Disruption into Uncommon Advantage
with Dynamic Responsiveness©

All external change events; social, economic, technological, political and health are disruptions to your company and its Performance Ecosystem. The zones independently adapt to the change event, changing the needs and behaviours of your employees and customers. (Think about how the pandemic affected each of the zones in your company)

SIG clients use the Dynamic Responsiveness© process in the 90-Day Incomparable Canvas and the Thrive Leadership Program to transform change events and disruption into growth opportunities for employees, customers and company.

It’s a Three-step Process

01

Identify and assess priority changes in employee and customer needs and behaviours as they emerge from the disruption in your business, markets or the world

02

Extract insight from the unique data points on why needs and behaviours are changing as a result of the disruption

03

Create a solution that responds meaningfully to the change in need and our nature to be better.

In our experience when clients use Dynamic Responsiveness© to “read” the changes in needs and behaviours of their employees and customers they build commitment, trust and goodwill because the response supports their growth and success.

Indeterminate Growth

It’s a biology concept that means growth does not stop at some pre-determined point. The Performance Ecosystem model brings this same scientific thinking to your company, division, department or team.

We are all capable of growing our capacity and potential for success. Our brains rewire and form new connections in response to change, expanding our capacity for growth through neuroplasticity. Think about how we adapted to working from home through the pandemic.

Your company, division and department are plastic too, flexing and adapting to changes in external conditions. Think about the hiring and layoffs cycle and hybrid workplaces.

Combine human neuroplasticity, the plasticity of your company, division or department and, the near constant change and disruption and you have the conditions for indeterminate growth. 

Growth and success that expands as big as your Performance Ecosystem and leadership expectations.

The Performance Ecosystem and its operating system has evolved and been battle tested over 20 years by leaders of global brands to tech start ups. 

It has shifted the management model from prescriptive to progressive. 

It reduces uncertainty, encourages fearless exploration and experimentation of solutions. 

Most importantly, it has successfully transitioned leaders and their companies through multiple recessions, three transformational business ages and one pandemic.

At the heart of the operating system are two beliefs;

01

a belief in the power of our human nature to make companies better, and

02

a belief that employees and customers are the greatest renewable resource of any successful company.

I care deeply about helping people realize their full potential and the extraordinary opportunities we create for our company, customers and community when we reach it.

My 30+ years of guiding leaders of global, national and local businesses and brands through 5 recessions, 3 different business ages and 1 pandemic has given me some insight into how a leader can transform their good company, department or team into an incomparable place of growth, advantage and relevance for employees and customers. 

What I have learned and what I see as more true now than ever is
 
  1. It is never one thing… It is about the most important things that matter to the people that matter to your success… 
  2. There is never just one answer… But there is a most right answer that is compelling, differentiating, performance-enhancing and gets better results.
  3. There is a need for dynamic responsiveness as our needs and behaviours rapidly shift with every market, socio-economic health or tech change.
  4. The success language in the age of disruption is clarity of insight, courage of vision and certainty of direction.

Experience, learning and insight that has been baked into every SIG product and program, including the 90-Day Incomparable Canvas and the Thrive Leadership Program.

Clients that have the most success with these products and programs have three characteristics in common

THE COURAGE TO CHALLENGE

The vison and ambition to become first choice. They refuse to play by their competitor’s rules. For them, fast-following is an oxymoron.

THE CAPACITY TO CHANGE

They have a low tolerance for status quo. Just the thought of it leaves a bad taste in their mouth. They don’t settle, they explore, believing things can always be better.

THE PASSION FOR PEOPLE

They see their employees and customers as their company’s greatest renewable resource and source of advantage.

Does this sound like you?

Let’s set up a discovery conversation and see if we’re right for each other.

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In my 30+ years of serving management teams of global, national and regional businesses and brands, I have learned that there is no straight line to success. But there is a curve. It is an upward curving path that sets businesses and their leaders apart as incomparable.

It has been my honour, passion and purpose to guide my clients through the change and disruption of 5 serious recessions, 3 tumultuous business ages and 1 once-in-a-lifetime pandemic, to their own, unique growth potential curve of transformative results.